They would make sure to meet with us, at a house, when it was convenient for my husband and I! We are a somewhat older couple and a lot of things are different from when we bought our last house 23 years ago. Most of our communication was with Zach during the process of putting in a offer to purchase a new house and he was very patient on explaining DocuSign, ECT.... I would highly recommend Pam and Zach if you want a realtor with compassion and understanding!! We would never use anyone else! ??